Feedback/Complaint Policy

The practice team are committed to providing high quality healthcare and services to patients.

If you have any feedback/complaint about the service you have received from the practice team, please complete the feedback form here.

If you would like to make a complaint whilst at the practice you can ask for a copy of the current practice Complaints Leaflet and complaints form. Once completed, the form should then be passed to a member of the Reception team.

If you require independent support with your complaint, you can contact your local independent complaints advocacy service. Please ask a member of the reception team for your local service. 

Whichever option you choose, you will receive an acknowledgement within 3 working days from receipt of the form. We aim to resolve any complaints and concerns easily and quickly and all patients reach a satisfactory outcome.

If you are not satisfied with the way we have dealt with your complaint, you can contact the Parliamentary and Health Service Ombudsman to review your case on 0345 015 4033 or via their website The Ombudsman is an independent body established to promote improvements in healthcare through the assessment of the performance of those who provide service.

For more information on our complaints procedure, view our complaints leaflet below:
Complaints Leaflet