- Via the NHS App – Owned and run by the NHS, the NHS App is the most simple and secure way to access a range of NHS services on your smartphone or tablet. The NHS App is available now on iOS and Android.
- NHS Online Login – You can view your current repeat medication and order the items you require. This is for patients who have a NHS login.
- Call the Voice Connect Service on 0121 817 0690
- Send an Online Message – Click here to to send an online request.
- By repeat slip or on paper – You can drop your repeat slip in the prescription box.
NHS Login
Tirzepatide (Mounjaro®): A new treatment option for managing obesity
Black Country ICB are commissioning tirzepatide (Mounjaro®) for the management of obesity for an eligible cohort of people who meet the following criteria.
• Have a BMI of 40 or more (or 37.5 for people from minority ethnic backgrounds),
• And have obstructive sleep apnoea on CPAP (or where CPAP is not tolerated)
And have at least three of the following long-term conditions:
• Type 2 diabetes
• High blood pressure (hypertension)
• Cardiovascular disease
• Dyslipidaemia
This is in line with NHS England’s interim national commissioning guidance for the implementation of NICE TA1026.
If you have previously accessed tirzepatide through a private provider, the NHS may only continue treatment if you meet the current NHS eligibility criteria following an assessment by the Integrated Care Board’s commissioned weight management service.
If you do not meet the current eligibility criteria in the Black Country, you will be advised of this. Whilst we recognise this may be disappointing, it’s important to note there are other NHS services that can support you. These may include:
• Tier 2 weight management programmes
• Dietitian referrals
• Digital tools and lifestyle coaching
Please be aware if you contact an NHS service with questions about your private tirzepatide prescription, including stopping or tapering off the drug, you will be advised to speak with your private provider.
Weight management services are locally commissioned by the Black Country Integrated Care Board, you can find out more information on access to Tirzepatide (Mounjaro®) for Weight Management in the Black Country here.
Help Keep Antibiotics Working: Its in Your Hands
Antibiotics are life-saving medicines, but they won’t work forever if we misuse them. Here are three simple ways you can make a big difference:
✅ Don’t take antibiotics for colds or flu – these are caused by viruses, not bacteria.
✅ Never save antibiotics for later use – they may not work and could make things worse.
✅ Take antibiotics exactly as prescribed by your GP, nurse, or pharmacist. Together, we can protect antibiotics for future generations.

HRT Prepayment Certificate
From the 1 April, the Government is launching the HRT Pre-Payment Certificate (PPC) to reduce prescription costs for women receiving Hormone Replacement Therapy (HRT).
The HRT PPC will be available to buy in one single payment online at www.nhsbsa.nhs.uk/hrt-ppc, or in-person at some pharmacies. You can call 0300 330 2089 for help and support.
Before buying an HRT PPC, you should check if:
- you’re eligible for free NHS prescriptions using the eligibility checker: www.nhsbsa.nhs.uk/check
- your medicine is covered by the HRT PPC. For a list of eligible HRT medication, visit: www.nhsbsa.nhs.uk/hrt-ppc-medicines
- a 3 or 12 month PPC is more suitable. It covers all NHS prescriptions, not just HRT items. Visit: www.nhsbsa.nhs.uk/ppc
Questions about your prescription
If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.
The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions. Go to Medicines A to Z (nhs.uk)
If you would like to speak to someone at the GP surgery about your prescription, please fill in the form on our Online Service.
Medication Reviews
If you have a repeat prescription, we will ask you to come in at least once a year for a review. Depending on your medication, we may ask you to come in for a consultation, complete a questionnaire or review your blood pressure. Please make sure you book a routine appointment when we ask you to come in for your review.
About Pharmacists
Pharmacists are experts in medicines who can help you with minor health concerns.
As qualified healthcare professionals, they can offer clinical advice and over-the-counter medicines for a range of minor illnesses, such as coughs, colds, sore throats, tummy trouble and aches and pains.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.
Prescription Charges
These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.
- Prescription (per item): £9.65
- 3-month PPC: £31.25
- 12-month prepayment certificate (PPC): £111.60
If you will have to pay for four or more prescription items in three months, or more than 15 items in 12 months, you may find it cheaper to buy a PPC.
- PPC Telephone advice and order line 0845 850 0030
- General Public – Buy or Renew a PPC On-line
What to do with old medicines
Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.